Picis Implements FastTrack BI for Better Customer Insight

Picis, the leading worldwide provider of information systems for surgery, emergency department and intensive care units across the hospital enterprise, recently implemented Clariba's FastTrack Business Intelligence (BI) for Siebel Customer Relationship Management (CRM). FastTrack BI is a comprehensive end-user reporting environment based on the Business Objects platform, which allows Picis to easily tap into the wealth of customer information stored in their CRM system from Siebel.

"We have recently implemented a best-of-class CRM system allowing us to track all customer interactions with the objective to better serve our customers with an even more focused approach," says Kevin Pettet, executive vice president of client operations, Picis. "With Clariba's FastTrack BI solution we are now able to better analyze our data, segment our customers, measure the ROI of our marketing initiatives and provide an automated and rolled-up sales forecast. This capability will allow us to be more competitive, offer better service to our customers and provide a faster response to changing market conditions."

By providing FastTrack BI for Siebel CRM, Clariba enables its customers to effortlessly extract the vital information contained in their CRM systems by using a Clariba developed Business Objects Universe. FastTrack BI is easy to deploy, flexible, user-friendly and allows business users to report and analyze Siebel Systems CRM data in a language they can easily understand in real-time and without the need for a costly data warehouse.

"CRM systems are a source of fertile information but unfortunately, this dimension of CRM systems is overlooked in most companies - as a consequence, this key competitive advantage and business benefit is lost," says Marc Haberland, Funder and Managing Partner, Clariba. "Picis stands out from other companies by investing in a comprehensive business intelligence solution that will provide immediate benefits to the decision makers and executives throughout their enterprise."

Clariba Signs Technology Partnership with Business Objects

Clariba, a provider of business intelligence consulting, training and software, today announced the signing of a technology partnership with Business Objects, the world's leading provider of business intelligence solutions. Under the terms of the agreement, the two companies will purse joint technical, sales and marketing activities.

Clariba develops customized reporting solutions that meet the needs of executives, managers, analysts, and specialists across all departments of the enterprise. This service complements the performance management and enterprise reporting capabilities of Business Objects, enabling organizations to leverage their information technology investments and maximize their customer satisfaction and profitability.

"Business Objects is the leading provider of Business Intelligence enterprise applications and we are excited to enter this partnership with them," says Marc Haberland, Founder and Managing Partner, Clariba. "Our strong business knowledge and experience in the CRM and ERP environment coupled with the first-class business intelligence platform from Business Objects will allow us to provide our customers with a more cohesive service offering."

The Business Objects Technology Partner program facilitates the integration of partner technology with Business Objects products, providing additional value to its customers through enhanced functionality and/or ease of deployment.