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Public Sector

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Success Story: Delivering a best-in-class Healthcare Strategy in the Emirate of Abu Dhabi

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Success Story: Delivering a best-in-class Healthcare Strategy in the Emirate of Abu Dhabi

The Department of Health in Abu Dhabi is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi. It ensures excellence in healthcare for the community by monitoring the health status of the population and defines the strategy for the health system in Abu Dhabi.

Machine Learning applications with Dataiku: Emergency Caller Prediction for More Accurate Contact Center Staff Resourcing

Machine Learning applications with Dataiku: Emergency Caller Prediction for More Accurate Contact Center Staff Resourcing

Optimizing the customer experience with better resource allocation is often a critical objective for businesses or governmental agencies. The following case study concerns the Emergency Services Contact Center of a large European metropolitan city. Their objective was to accurately predict the volume of inbound calls to be able to improve agent rostering and ensure optimal response times for callers in serious need of assistance.

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KAUST Embraces the Journey to Cloud Analytics with Clariba

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KAUST Embraces the Journey to Cloud Analytics with Clariba

KAUST has taken the first step towards the goal of adopting SAP BW/4HANA as part of their mid-term strategy to create a new scalable and multisource system and is considering the inclusion of unstructured data and many other data sources to achieve big data scenarios.