What is act·in | utilities?
act·in | utilities is a dynamic, rapid deployment analytics solution for Oracle Utilities Customer Care & Billing (Oracle CC&B). The solution provides varied levels of data analysis spanning all organization levels with real-time, user friendly strategic and operational dashboards and reports designed to be consumed from portable devices.
Fully integrated, data-driven digital transformation solution for utilities companies, covering multiple core business areas across all utilities services.
Business content:
4
Business areas
22
Analytics reports
4
Management dashboards
100 +
Key indicators and metrics
7
Predefined ML models
Valuable insights for the core divisions in your organization
act·in | utilities provides actionable insights across all core functions of the enterprise with a series of reports and dashboards available on mobile and desktop devices.
Consumption & Billing
Reports
Monthly billed consumption
Bill route analysis
Customer churn
Bills issued on time
Meter read statistics
Dashboards
Consumption and billing dashboard
23 KPIs
Finance
Reports
Financial summary
Debt ageing
Provisioning
Payment analysis
Financial transactions analysis
Dashboards
Financial performance dashboard
30 KPIs
Collection & Severances
Reports
Bill collection analysis
Financial exposure
Collection process analysis
Severance process analysis
Dashboards
Debt and collection dashboard
18 KPIs
Consumer experience
Reports
Case duration analysis
Case backlog report and ageing
Complaint resolution compliance
Service quality
Dashboards
Case management dashboard
32 KPIs
Technical Capabilities
A rapid deployment analytics solution, based on industry best-practices:
Flexible analytics solution for Oracle CC&B.
Strategic and operational dashboards and reports.
Self-service analytics to any level of granular detail.
Powerful, optimized machine learning models.
Always on, always secure, affordable cloud-based solution.
Fully managed by recognized industry experts.