Speed up ROI. As this is an off-the-shelf solution it can be deployed quickly in your organization allowing for rapid ROI.
Improve customer satisfaction. Monitor how long your customers have been waiting and dynamically reassign agents to meet call volume increases.
Better manage your team. Spot trends quickly, drill down to the root cause of any inefficiency and then recommend the appropriate course of action.
React quickly to change. Achieve up-to-the-minute decision making, while reducing errors with access to automated, real time information.
Enjoy autonomy. Alter metrics displayed on the dashboard without relying on IT and view your dashboard on a large screen or on a mobile device.
Flexibility and ease of use. All relevant KPIs are centralized in one intuitive dashboard allowing team leaders to easily select and display key call center metrics at any time of the day.
Real time access. This solution provides instant access to call traffic information, refreshed in real time, allowing team leaders to monitor and adjust resources.
Eye-catching, highly visual format. The dashboard is easy to interpret, suitable for large screens and mobile devices, providing decision making at-a-glance.
Adaptability. The architecture is based on the most integrated stack of SAP BusinessObjects technology and works with any data source.
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