Qatar Telecom Contact Center sees real time results with business intelligence

Qatar Telecom (Qtel) is a Qatar–based telecommunications service provider, with 67 million subscribers spread across 17 countries. Managing the 14,000 calls a day these subscribers make to their contact center, along with keeping and accessing customer information efficiently was a key success factor for the company.

Qtel called Clariba for help to take their Contact Center to the next level with SAP® BusinessObjects™, fostering unceasing improvement and driving customer satisfaction.

Vodafone Turkey implements a cutting-edge Campaign Analytics Solution

Vodafone Turkey's Customer Value Management Team not only administers up to 2,000 campaigns each year, but also manages a wealth of vital customer data. But analyzing and disseminating such a magnitude of information quickly becomes a daunting task without the right business intelligence (BI) tool. Recognizing the benefits of centralizing campaign details and metrics in one place, Vodafone Turkey enlisted the help of Clariba.

Vodafone Netherlands calls on Clariba for BI Solutions

When Vodafone recognized the challenges associated with their current data collection process, they engaged Clariba to identify the most timely and cost-effective business intelligence solutions. Read more about Vodafone's new automated information gathering processes and management portal.