Ooredoo Group (former Qtel Group) reduces reporting time while increasing data accessibility and transparency of data.
Providing telecommunications services across the Middle East, North Africa, and Southeast Asia means maintaining and reporting on vast amounts of financial data. When relying on spreadsheets was no longer feasible, Ooredoo Group turned to SAP and Clariba to consolidate financial operations.
Vodafone Netherlands sees BI use soar with the implementation of the BI Catalogue Portal
Vodafone Netherlands - the second largest mobile communication company in the Netherlands, with over 5.3 Million customers and more than 250 retail points sought the help of Clariba to create the BICC BI Catalogue portal – a centralized point for all business intelligence information – to resolve user complaints on information access, and saw active users double shortly after implementation
Ooredoo (former Qtel) Contact Center sees real time results with business intelligence
Ooredoo (former Qtel) is a Qatar–based telecommunications service provider, with 67 million subscribers spread across 17 countries. Managing the 14,000 calls a day these subscribers make to their contact center, along with keeping and accessing customer information efficiently was a key success factor for the company.
Ooredoo called Clariba for help to take their Contact Center to the next level with SAP® BusinessObjects™, fostering unceasing improvement and driving customer satisfaction.
Vodafone Turkey implements a cutting-edge Campaign Analytics Solution
Vodafone Turkey's Customer Value Management Team not only administers up to 2,000 campaigns each year, but also manages a wealth of vital customer data. But analyzing and disseminating such a magnitude of information quickly becomes a daunting task without the right business intelligence (BI) tool. Recognizing the benefits of centralizing campaign details and metrics in one place, Vodafone Turkey enlisted the help of Clariba.
Vodafone Netherlands calls on Clariba for BI Solutions
When Vodafone recognized the challenges associated with their current data collection process, they engaged Clariba to identify the most timely and cost-effective business intelligence solutions. Read more about Vodafone's new automated information gathering processes and management portal.
"Clariba delivered enormous added value to our business. Thanks to their efforts, our team is now seen as the central place for Management Information."Manager, Customer Base, Vodafone, Netherlands
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