After a successful business intelligence (BI) project, many of our customers find that they require further assistance with their new BI environment and want to ensure a guaranteed, reliable service for their IT team and end users.

Our Customer Care Service includes two unique Business as Usual (BaU) support offerings that provide the benefits of dedicated support and development with the flexibility to choose a cost-effective package that best suits your needs, giving you peace of mind after your BI implementation.

SureSupport . Clariba SureSupport will help you to mitigate disruptions by solving issues quickly and efficiently. This service will also help you to maintain your BI system so that you get the most out of your investment. This pack includes Infrastructure monitoring, interactive end-user support, and minor developments amongst others.

PerformancePlus. Clariba PerformancePlus gives you the option to modify and enhance your BI system as you use it. Anticipate future development opportunities and plan ahead for updates, upgrades and other changes that will benefit users. This includes planned updates and migrations, restoration of the database, analysis of system performance, short term developments and more.

Please see our Customer Care Guide for more information on our Customer Care - Business as Usual services and the different offerings.

Already our support customer? access our "Support Portal"

What is Clariba Enterprise Support

Clariba Support Center provides the knowledge and support tools for your SAP BusinessObjects licenses through a single point of contact ─ a familiar, agile and available partner.

Clariba Enterprise Support helps SAP licensed customers resolve any issues related to the products of its BI system. Furthermore, it provides access to all fix packs, product upgrades and system enhancements for the SAP BusinessObjects products your organization relies on This incident-driven support offering will provide the reliable responses your organization needs to address technical issues and maintain the health and integrity of its SAP BusinessObjects systems.

Advantages of Clariba Enterprise Support

We ensure that a defined and known point of contact is always available to customers in the event that any problems arise in their SAP BusinessObjects systems.

As a SAP Partner Center of Expertise (PCoE), Clariba offers your organization:

• Fully qualified staff according to SAP quality standards
• Real-life SAP BusinessObjects implementation, training and support experience
• A relationship with your organization built on trust and past successes
• Detailed knowledge of your organization’s history, systems and business processes
• Staff trained for rapid issue resolution and focused on customer satisfaction
• Very strong cooperation and relationship with SAP experts worldwide
• An integrated support platform that ensures the best quality of service

Please see our Enterprise support guide for more information.
Already our support customer? access our "Support Portal"